Hear from Our Customers
You’re not looking for another band-aid fix that fails in six months. You want the leak stopped, the pressure restored, and your home back to normal without the stress of wondering when it’ll happen again.
That’s exactly what happens when you call Sugar Bear Home Services. We’ve been the trusted plumbing company in San Mateo County since 2001, and we know the difference between a quick patch and a lasting solution.
Your mornings start with hot showers that actually stay hot. Your kitchen sink drains like it should. And when you turn on a faucet, you get the water pressure you’re paying for—not a disappointing trickle that makes simple tasks take forever.
Sugar Bear Home Services has been solving plumbing problems in San Mateo County since 2001. We’re not the biggest company in the Bay Area, but we’re the one that shows up in clean uniforms, covers our shoes, and leaves your home cleaner than we found it.
We’re third-generation plumbers who understand that San Mateo County’s older homes come with unique challenges. Those galvanized steel pipes from the 1960s don’t age gracefully, and we’ve replaced enough of them to know exactly what you’re dealing with.
Our trucks are stocked, our technicians are licensed, and we’re accredited by the Better Business Bureau because doing things right isn’t negotiable.
First, we show up when we say we will. Our technicians arrive in uniform, with shoe covers, in clean vehicles that won’t embarrass your neighborhood.
Next, we actually diagnose the problem instead of guessing. We take the time to understand what’s really happening with your plumbing system because rushing leads to comeback calls and frustrated customers.
Then we explain what we found and give you options. Not just one expensive solution, but different approaches so you can make the decision that fits your budget and your long-term plans.
Finally, we fix it right and clean up completely. No shortcuts, no “good enough” repairs, and no mess left behind for you to deal with.
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Every plumbing service call includes a thorough diagnosis, upfront pricing, and professional workmanship backed by our guarantee. We handle everything from emergency repairs to complete system upgrades.
San Mateo County’s mix of older and newer homes means we see everything from cast iron pipe replacements in Hillsdale to modern fixture installations in newer developments. We know which neighborhoods deal with tree root intrusion and which areas have water pressure issues.
Our service includes water heater repair and replacement, sewer line cleaning and repair, drain cleaning, pipe repairs and repiping, fixture installation, and emergency plumbing. We also provide HVAC and electrical services, so you’re not juggling multiple contractors for your home improvement projects.
Whether you’re in San Mateo, Belmont, Foster City, or anywhere else in the county, we understand the local plumbing challenges and have the experience to handle them efficiently.
We prioritize emergency calls and typically respond within 1-2 hours during business hours. For after-hours emergencies, we have technicians available who can usually be at your location within a few hours, depending on the severity of the situation and your location within San Mateo County.
Emergency situations like burst pipes, sewer backups, or water heater failures get immediate attention because we know how quickly water damage can escalate. When you call, we’ll give you a realistic timeframe and keep you updated if anything changes.
Our emergency service covers all of San Mateo County, from Daly City to Palo Alto, and we come prepared with the tools and parts needed to handle most common emergency repairs on the spot.
We take the time to actually diagnose problems instead of rushing to the easiest fix. Many plumbing companies are focused on volume—get in, make a quick repair, and move to the next call. That approach leads to recurring problems and frustrated customers.
Our technicians wear uniforms, use shoe covers, keep clean vehicles, and clean up the work area when they’re finished. These might seem like small details, but they reflect our approach to the entire job. We’re also third-generation plumbers with over 20 years serving San Mateo County specifically.
We provide multiple repair options with upfront pricing, so you can choose the solution that makes sense for your situation and budget. Whether that’s a temporary fix to get you through the weekend or a comprehensive upgrade that solves the problem permanently, the choice is yours.
Absolutely. Many homes in San Mateo County were built in the 1950s through 1980s with galvanized steel or cast iron pipes that are now showing their age. We’ve replaced miles of these older systems and know exactly what to expect.
Galvanized pipes typically start showing problems around the 40-50 year mark with reduced water pressure, discolored water, and frequent leaks. Cast iron sewer lines can develop root intrusion, bellied sections, and corrosion that leads to backups.
We handle complete repiping projects, partial pipe replacement, and can work in sections to keep your water service active during the replacement process. We also know the local permit requirements and inspection procedures, so the entire project goes smoothly from start to finish.
Pricing varies based on the specific problem, but we always provide upfront estimates before starting any work. Simple repairs like fixing a leaky faucet or unclogging a drain typically run $150-$400. Water heater repairs range from $200-$800 depending on the issue, while replacement costs vary by unit type and installation complexity.
More extensive work like sewer line repairs, pipe replacement, or whole-house repiping requires an on-site assessment because every situation is different. We provide written estimates that break down labor, materials, and any permit fees so you know exactly what you’re paying for.
We don’t use hourly billing for most repairs—you get a flat rate for the job, so there are no surprises if the work takes longer than expected. Emergency calls and after-hours service do include additional charges, which we’ll explain when you call.
Yes, we handle all phases of plumbing work for remodeling projects, from rough-in plumbing for new construction to fixture installation and final connections. We also provide HVAC and electrical services, so you can work with one company for multiple aspects of your project.
For bathroom remodels, we handle everything from relocating water lines and drain pipes to installing new fixtures, water heaters, and ventilation systems. Kitchen projects often involve moving plumbing for islands, installing new garbage disposals, and upgrading water lines for modern appliances.
We work directly with homeowners, contractors, and designers throughout San Mateo County. We understand local building codes and permit requirements, and we coordinate with inspectors to keep your project on schedule. Whether you’re updating a single bathroom or doing a whole-house renovation, we have the experience and licensing to handle the job properly.
Yes, preventive maintenance is one of the best investments you can make in your plumbing system, especially in San Mateo County where many homes have older infrastructure. We provide annual plumbing inspections, drain cleaning, water heater maintenance, and sewer line camera inspections.
Regular maintenance helps identify potential problems before they become expensive emergencies. For example, we can spot early signs of pipe corrosion, detect tree root intrusion in sewer lines, and catch water heater issues before you’re stuck with cold showers.
Our maintenance services include checking water pressure, testing shut-off valves, inspecting exposed pipes for leaks or corrosion, flushing water heaters, and cleaning main drain lines. We provide a written report of our findings and recommendations for any issues that need attention. Many of our customers schedule annual maintenance visits, which helps us catch problems early and keeps their systems running efficiently.
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