Hear from Our Customers
When your pipes burst at midnight or your water heater fails on a weekend, you need more than just a quick patch job. You need it done right so you’re not dealing with the same problem again next month.
That’s exactly what you get with Sugar Bear Home Services. We don’t just stop the immediate problem—we fix the root cause and give you options that make sense for your home and budget.
You’ll have hot water flowing again, dry floors, and the peace of mind that comes from knowing a licensed professional handled everything correctly. No more emergency calls, no more water damage, no more sleepless nights wondering if that “quick fix” will hold.
We’ve been the go-to emergency plumber for San Rafael residents since 2001. We’re a third-generation, family-owned company that understands what it means to live in this community.
When you call us, you’re not getting some faceless corporation. You’re getting neighbors who’ve been fixing plumbing emergencies in San Rafael for over two decades. We know the older homes in the hills, the unique challenges of Marin County properties, and exactly what it takes to get your plumbing working reliably again.
Our technicians are licensed, insured, and background-checked. We show up in clean uniforms, use shoe covers, and clean up after ourselves because that’s how we’d want to be treated in our own homes.
First, we answer your call—day or night, weekend or holiday. No answering service, no callbacks. You talk to someone who can actually help you right now.
Next, we dispatch a fully stocked truck to your location. Our technicians carry the parts and tools needed for most emergency repairs, which means we can often fix your problem in one visit instead of making you wait for a return trip.
Then we assess the situation, explain what’s wrong in plain English, and give you repair options with upfront pricing. No surprises, no hidden fees. You decide how you want to move forward, and we get to work fixing it right the first time.
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Our emergency plumbing service covers everything from burst pipes and water heater failures to severe drain clogs and sewage backups. We handle the urgent situations that can’t wait until Monday morning.
In San Rafael, we see a lot of issues related to the area’s older infrastructure and seasonal weather changes. Tree roots infiltrating sewer lines, pipes that have reached the end of their lifespan, and water heaters that fail without warning. We’re equipped to handle all of it.
Every emergency call includes a thorough diagnosis, immediate action to prevent further damage, and a complete repair that addresses the root cause. We also provide you with information about preventing similar issues in the future, because nobody wants to deal with the same emergency twice.
We typically respond to emergency calls in San Rafael within 1-2 hours, depending on your location and the time of day. Our technicians are strategically positioned throughout Marin County, so we can reach most San Rafael neighborhoods quickly.
For true emergencies like burst pipes or sewage backups, we prioritize these calls and often arrive even faster. We understand that every minute counts when water is actively damaging your property or when you’re dealing with a health hazard.
When you call, we’ll give you an accurate arrival time and keep you updated if anything changes. Our goal is to get the emergency under control as quickly as possible to minimize damage and disruption to your daily routine.
If you have a burst pipe, immediately locate and turn off your main water shut-off valve. This is usually found near your water meter or where the main water line enters your house. Turning off the water will prevent additional flooding and damage.
For water heater emergencies, turn off the power supply (circuit breaker for electric units) or gas supply (gas valve for gas units). If you smell gas, evacuate the area immediately and call your gas company before calling us.
If you’re dealing with sewage backup, avoid using any plumbing fixtures and keep family members and pets away from the affected area. Take photos of any damage for insurance purposes, but prioritize safety over documentation.
We believe plumbing emergencies shouldn’t cost you more just because they happen at inconvenient times. While many companies charge premium rates for after-hours service, we maintain fair, consistent pricing regardless of when you need help.
Our emergency service includes a diagnostic fee that covers the trip to your location and initial assessment. If you choose to move forward with our recommended repairs, this fee is applied toward the total cost of the work.
We provide upfront pricing before we start any work, so you’ll know exactly what you’re paying before we begin. No surprise charges, no hidden fees, and no penalty for needing help when most other companies are closed.
In most cases, yes. Our trucks are fully stocked with the parts and materials needed for common emergency repairs. We carry everything from pipe fittings and water heater elements to drain cleaning equipment and emergency shut-off valves.
For more complex issues that require special-order parts, we’ll implement a temporary solution to restore basic function while we order what’s needed for the permanent repair. We’ll never leave you without water or with an ongoing emergency while waiting for parts.
Our technicians are trained to handle a wide range of emergency situations and carry the tools to complete most repairs on the spot. When we can’t complete everything in one visit, we’ll clearly explain why and give you a timeline for finishing the work.
A plumbing emergency is any situation that could cause immediate damage to your property, create health hazards, or leave you without essential water services. This includes burst pipes, major leaks, sewage backups, no hot water in winter, and gas leaks from water heaters.
Other situations that qualify as emergencies include overflowing toilets that won’t stop, water heater leaks that are flooding your basement or garage, and complete loss of water pressure throughout your home. If water is actively damaging your property or you’re concerned about safety, it’s an emergency.
When in doubt, call us. We’d rather have you call for something that turns out to be manageable than wait and deal with extensive damage later. Our experienced technicians can quickly assess the situation and determine the best course of action for your specific problem.
Absolutely. All of our technicians are fully licensed by the state of California and carry comprehensive insurance coverage. We’re also Better Business Bureau accredited and have maintained our excellent standing in the community for over 20 years.
Our licensing means we’re qualified to handle all types of plumbing work, from simple repairs to complex installations. Our insurance protects both you and us in the unlikely event that something goes wrong during the repair process.
We can provide proof of licensing and insurance upon request, and we’re happy to answer any questions about our qualifications. When you’re dealing with a plumbing emergency, you want to know that the people in your home are properly trained and accountable for their work.
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