Hear from Our Customers
When your pipes burst at midnight or your water heater fails on Sunday morning, you don’t have time to wait. You need your home functioning again—without the mess, without the runaround, and without wondering if the problem will come back next week.
Our emergency plumbing services in Marin County mean you get back to your normal routine fast. No more towels on the floor, no more cold showers, no more explaining to guests why they can’t use the bathroom. Just reliable hot water, working drains, and the peace of mind that comes from knowing it’s handled correctly.
We show up when we say we will, diagnose the real problem (not just the symptoms), and give you options that make sense for your home and budget. Your emergency becomes our priority until your plumbing works the way it should.
Sugar Bear Home Services has been handling emergency plumbing in Marin County since 2001. We’re the third-generation plumbing company that understands both the unique challenges of Marin County’s older homes and the expectations of homeowners who want things done right.
We’re not the company that shows up in dirty trucks with technicians who track mud through your house. Our uniformed professionals wear shoe covers, keep clean vehicles, and treat your home with the respect it deserves. We’re BBB accredited because we believe in accountability.
Marin County homeowners choose us because we take the time to diagnose problems properly instead of rushing to the next job. When pipes fail in Mill Valley’s hillside homes or water heaters give out in Novato’s family neighborhoods, we provide the kind of reliable service that keeps your home running smoothly.
First, we answer your call and dispatch a fully equipped technician to your location. No phone tag, no “we’ll get back to you”—just a real person who understands that plumbing emergencies can’t wait.
When we arrive, we assess the situation thoroughly. We don’t just look at the obvious problem; we check for underlying issues that could cause bigger headaches later. Our technicians explain what’s happening in plain language and present you with clear options.
Then we fix it right. We carry quality parts in our trucks, so most repairs happen the same day. We clean up the work area when we’re done and make sure everything functions properly before we leave. You get a solution that works, not a temporary patch that fails next month.
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Our emergency plumbing services in Marin County cover everything from burst pipes and water heater failures to sewer backups and gas line issues. We handle the urgent repairs that can’t wait until Monday morning.
Marin County’s mix of older homes and newer construction presents unique challenges. Hillside properties in areas like Mill Valley deal with different water pressure issues than flat areas in Novato. Homes built in the 1960s have different plumbing systems than recent construction. We understand these local nuances.
Our 24 hour plumbing in Marin County means we’re available when emergencies actually happen—weekends, holidays, and the middle of the night when most other companies are closed. We maintain fully stocked trucks and experienced technicians ready to respond because plumbing emergencies don’t follow business hours.
We typically respond to emergency plumbing calls in Marin County within one hour during normal business hours and within two hours for after-hours emergencies. Our technicians are strategically located throughout the county to minimize response times.
Response time can vary based on your specific location and current demand, but we always provide an accurate arrival window when you call. For true emergencies like burst pipes or gas leaks, we prioritize these calls and often arrive even faster than our estimated time.
We handle all types of emergency plumbing situations including burst pipes, water heater failures, sewer backups, major drain clogs, gas line leaks, and toilet overflows. Basically, if it’s causing water damage or creating a health hazard, we treat it as an emergency.
We also respond to situations that might not seem urgent but could become major problems if left unaddressed, like water leaks behind walls or sudden drops in water pressure. Our experience in Marin County’s diverse housing stock helps us quickly identify and resolve both common and unusual plumbing emergencies.
We believe in transparent pricing, especially during emergencies when you’re already stressed. While there is a service call fee for after-hours emergencies, we clearly explain all costs upfront before any work begins.
Our emergency pricing is competitive with other professional plumbing companies in Marin County, and we never surprise you with hidden fees. Most of our emergency repairs are quoted at flat-rate pricing, so you know exactly what you’ll pay regardless of how long the repair takes.
Yes, all our technicians are fully licensed, bonded, and insured to perform plumbing work throughout Marin County and California. We maintain current licensing with the California Contractors State License Board and carry comprehensive liability insurance.
We’re also BBB accredited, which means we’ve met their standards for business practices and customer service. Our technicians undergo background checks and regular training to stay current with local codes and best practices. You can verify our licensing and insurance status at any time.
For most plumbing emergencies, the first step is to locate and shut off the water supply to prevent further damage. The main water shutoff is usually near your water meter or where the main line enters your house. For toilet overflows, use the shutoff valve behind the toilet.
If you’re dealing with a gas leak, don’t use any electrical switches or create sparks. Leave the area immediately and call the gas company after calling us. For sewer backups, avoid using any plumbing fixtures and keep people and pets away from the affected area.
We’ll provide specific guidance based on your situation when you call, and our technicians carry the tools needed to handle the cleanup and repairs once we arrive.
Absolutely. We stand behind all our emergency plumbing work with a comprehensive warranty that covers both parts and labor. If you experience any issues with our repair within the warranty period, we’ll return to fix it at no additional charge.
Our warranty terms vary depending on the type of repair, but we clearly explain what’s covered before we begin work. We’ve been serving Marin County since 2001, and our reputation depends on getting repairs right the first time. Most of our customers never need to use their warranty, but it’s there for your peace of mind.
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