Hear from Our Customers
When your pipe bursts at 2 AM or your water heater fails on Sunday, you need someone who actually answers the phone. You get a licensed technician at your door fast, with the tools and experience to stop the problem from getting worse.
No waiting until Monday. No “we’ll try to squeeze you in” responses. Your plumbing emergency becomes our immediate priority because we know that every minute counts when water is involved.
You’ll have upfront pricing before we start, so there are no surprises when you’re already dealing with enough stress. The repair gets done right the first time, and your home gets back to normal as quickly as possible.
Sugar Bear Home Services has been handling plumbing emergencies throughout Colma and the surrounding Bay Area since 2001. We know the local area, the common plumbing issues in older homes, and how to get to you quickly when time matters most.
For Colma homes, we see a lot of issues with older galvanized pipes and water heaters that fail without warning. We know what to look for, how to access tight spaces, and how to get your water flowing again without tearing up more of your home than necessary.
We’re a third-generation, family-owned business that’s earned Better Business Bureau accreditation. We compete with larger corporations, but we treat our Colma customers like family with honest pricing and professional service.
First, we answer the phone – day or night. We’ll ask about your situation and give you an accurate arrival time, typically 60-90 minutes for true emergencies in Colma. Our response time depends on your exact location and current call volume, but we prioritize based on the severity of the situation.
If you have active flooding or a burst pipe, you’ll be our next stop. We’ll give you an accurate arrival time when you call and update you if anything changes. Our technician arrives with the tools and common parts needed for most emergency repairs.
Before we start any work, you’ll get upfront pricing so you know exactly what you’re paying. No emergency surcharges or after-hours fees – you pay the same rate whether you call us at 2 PM or 2 AM. We believe emergency pricing should be fair and transparent, especially when you’re already dealing with the stress and potential damage of a plumbing failure.
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We handle all types of plumbing emergencies including burst pipes, severe leaks, water heater failures, sewer backups, and severely clogged drains. We have professional drain cleaning equipment including augers and hydro-jetters to clear tough blockages that cause backups.
Thanks to all the salt air and humidity, homeowners in Colma already deal with enough water damage risk from the coastal environment. If you’re noticing that your pipes are damaged or leaking, we can help prevent costly water damage before it spreads throughout your home.
All our technicians are licensed plumbers in California and our company is fully insured. We carry liability insurance and workers’ compensation, so you’re protected if anything goes wrong during the repair. We can provide proof of licensing and insurance if needed for your records or insurance claim, and we warranty all our emergency repair work.
We typically arrive within 60-90 minutes for true emergencies in Colma. Our response time depends on your exact location and current call volume, but we prioritize based on the severity of the situation.
If you have active flooding or a burst pipe, you’ll be our next stop. We’ll give you an accurate arrival time when you call and update you if anything changes. Emergency repairs get priority scheduling, and we carry common parts on our trucks to avoid delays waiting for special orders.
No emergency surcharges or after-hours fees. You pay the same rate whether you call us at 2 PM or 2 AM. We believe emergency pricing should be fair and transparent, especially when you’re already dealing with the stress and potential damage of a plumbing failure.
You’ll get upfront pricing before we start any work, so you know exactly what you’re paying. No surprise charges or pressure tactics to replace equipment that can be repaired. We’re honest about our pricing and never try to upsell you services you don’t need.
First, shut off your main water supply if you have active flooding or a major leak. The shutoff valve is usually near your water meter or where the main line enters your home. Move valuables and furniture away from the affected area if possible.
Don’t try to fix major leaks yourself – you could make the problem worse or get injured. Take photos for insurance purposes if it’s safe to do so. Sometimes the fix is simple like resetting a tripped breaker, but other times internal components need replacement, so it’s better to let our licensed technicians handle the diagnosis.
Yes, we handle sewer backups, severely clogged drains, and related emergencies. We have professional drain cleaning equipment including augers and hydro-jetters to clear tough blockages. For sewer backups, we can often clear the line and get your drains flowing again the same day.
We’ll also help you understand what caused the backup and how to prevent it from happening again. Many Colma homes have older plumbing systems that are more susceptible to root intrusion and sediment buildup, so we know the common issues that affect homes in this area.
All our technicians are licensed plumbers in California and our company is fully insured. We carry liability insurance and workers’ compensation, so you’re protected if anything goes wrong during the repair. We can provide proof of licensing and insurance if needed for your records or insurance claim.
Our licenses are current and we stay up to date on all local plumbing codes. We’re also Better Business Bureau accredited and have been serving the Bay Area since 2001. You’ll work with the same local team that your neighbors trust for their home service needs.
Yes, we warranty all our emergency repair work. The specific warranty period depends on the type of repair, but you’re covered if the same problem comes back due to our workmanship. We stand behind our work and believe a job should always be done right the first time.
If a repair fails within the warranty period, we’ll repair it again at no charge. We also offer a 100% satisfaction guarantee – if you’re not completely satisfied with the service we’ve provided, we’ll make it right. Our goal is to fix the issue correctly the first time so your home gets back to normal as quickly as possible.
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