Hear from Our Customers
No more standing water in your shower. No more mysterious wet spots on your ceiling. No more toilets that run all night or water heaters that quit without warning.
When your plumbing works the way it should, your mornings start smoothly. Your water pressure stays strong. Your drains clear fast, and your water heater delivers hot water when you need it.
That’s what happens when you work with plumbers who take time to diagnose the real problem instead of slapping on a quick fix that fails in six months.
Sugar Bear Home Services has been handling plumbing problems in Marin County, CA since 2001. We’re a third-generation, family-owned plumbing company that understands what makes homes here different.
The saltwater air that corrodes pipes faster than inland areas. The older homes with clay and cast-iron pipes that tree roots love to invade. The varying topography that affects sewer line stability.
We’re BBB accredited, fully licensed, and insured. Our plumbers wear uniforms, use floor savers, and clean up completely when the job’s done. No smoking, no swearing, no mess left behind—that’s our guarantee.
First, we show up on time in clean vehicles with uniformed, drug-tested technicians. We put on shoe covers before entering your home and lay down floor protection.
Next, we take time to properly diagnose what’s actually wrong. Not just the symptom you’re seeing, but the root cause. We explain what we find in plain terms and give you multiple repair options with upfront pricing.
Then we fix it right using quality parts and proven methods. We test everything to make sure it works properly before we leave. Finally, we clean up completely and provide a warranty on our work.
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We handle the plumbing problems that Marin County homeowners face most often. Sewer line blockages from tree root intrusion in older neighborhoods. Water heater failures caused by sediment buildup from local water conditions. Drain clogs from organic debris and mineral deposits.
Our service area includes all of Marin County, from coastal areas dealing with saltwater corrosion to hillside homes with challenging pipe runs. We stock our trucks with parts that work well in this environment—durable materials like PVC and PEX that resist the conditions here.
Whether you need emergency drain cleaning, water heater repair, leak detection, or sewer line service, we bring the right tools and experience to handle Marin County’s unique plumbing challenges efficiently.
We prioritize emergency calls and typically respond within a few hours during business hours. For true emergencies like burst pipes or sewer backups, we make every effort to get someone to you the same day.
Our emergency service covers all of Marin County, including Mill Valley, San Rafael, Sausalito, and Novato. We understand that plumbing emergencies don’t wait for convenient times, which is why we maintain emergency availability.
When you call with an emergency, we’ll give you an honest timeframe and keep you updated if anything changes. We’d rather underpromise and overdeliver than leave you wondering when help will arrive.
Marin County’s coastal location means saltwater in the air accelerates pipe corrosion, especially on exposed plumbing. This leads to more frequent leak repairs and earlier pipe replacement needs than you’d see inland.
Many Marin County homes were built decades ago with clay or cast-iron sewer lines that are prone to tree root intrusion. The area’s mature landscaping and varying topography create additional challenges for sewer line stability.
Local water conditions also contribute to faster sediment buildup in water heaters, requiring more frequent maintenance. We stock parts and use installation methods specifically chosen to handle these local conditions effectively.
Yes, we provide clear, written estimates before we start any work. After diagnosing the problem, we’ll explain what needs to be done and give you the total cost upfront—no surprises or hidden fees.
If we discover additional issues during the repair, we’ll stop and discuss your options before proceeding. You’ll know exactly what you’re paying for and why it’s necessary.
Our pricing includes labor, parts, and cleanup. We don’t charge extra for things like floor protection or proper cleanup—that’s just part of doing the job right.
We provide a one-year warranty on all repairs and installations. If something we fixed fails within the first year, we’ll come back and repair it again at no charge to you.
This warranty covers both parts and labor, not just the materials. We stand behind our work because we use quality parts and proven repair methods that are built to last.
The warranty doesn’t cover normal wear and tear or damage from misuse, but it does cover any failure related to our workmanship or the parts we installed. We want you to have confidence that your plumbing will keep working properly.
Yes, we handle both residential plumbing and light commercial work throughout Marin County. Most of our work is residential, but we also service small businesses, office buildings, and retail spaces.
For residential customers, we handle everything from simple faucet repairs to complete repiping projects. Our commercial services include routine maintenance, emergency repairs, and fixture installations for businesses.
Whether it’s your home or your business, we bring the same professional approach: thorough diagnosis, upfront pricing, quality repairs, and complete cleanup when we’re done.
Slow drains in one fixture usually indicate a localized clog that drain cleaning can fix. But if multiple drains are backing up, or if you notice sewage odors or wet spots in your yard, that suggests a main sewer line problem.
In Marin County’s older neighborhoods, tree roots commonly invade sewer lines, causing recurring backups that drain cleaning alone won’t solve permanently. We can run a camera inspection to see exactly what’s happening in your sewer line.
During our diagnostic process, we’ll determine whether you need simple drain cleaning, hydro-jetting to remove tree roots, or more extensive sewer line repair. We’ll show you what we find and explain your options clearly before recommending a solution.
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